GRIDSERVE® Crew Member
Based in: Braintree Electric Forecourt®
You will assist with onsite day to day activities working in collaboration to deliver exceptional standards, awesome customer experience, and sales optimisation with a genuine commitment to making people happy - guest and team alike.
GRIDSERVE® ELECTRIC FORECOURT
GRIDSERVE® is responsible for building the UK’s first Electric Forecourt.
Our first site at Braintree, Essex will be one of the most technically advanced electric vehicle charging stations for 32 electric charging bays powered by 100% renewable energy with a retail facility above, featuring a high quality lounge for customers to use while their vehicles are charging. This also acts as an educational area, providing information about electric vehicles, solar energy generation and ecology. The proposal includes extensive landscaping and a picnic area, creating an attractive environment in harmony with nature.
Our ambition is to create a space that encourages EV and Non-EV drivers alike to enjoy a premium retail, EV experience and well-being area where they can interact with the environment and community. The opportunity to create a sustainable business model where we create a hub of likeminded eco lifestyle brands to customers on the move. It is like non another service stations, it is a community space that facilitates an optimal premium convenience retail destination.
This role is for a dynamic, personable, and energetic individual to join our Retail Operations team to help deliver the retail customer experience within GRIDSERVE® 1st Electric Forecourt. Working hours will include early and late shifts across 7 days a week, in line with operational retail hours of 6am – 10pm.
Ensuring brand standards and customer service levels are achieved and are of the highest standards
Drive lead generation into electric vehicle solutions through customer engagement and knowledge of the products
Attend regular team briefings to stay aligned with all current promotions and products
Deliver an awesome customer experience of showcasing Electric Cars at the UK’s First Electric Forecourt
Be knowledgeable and maintain a customer centric environment, which helps demystify the barriers of Electric Cars and provides a space where customers can learn and reflect on the benefits of Electric Cars
Maximise facility utilisation and drive GRIDSERVE brand advocacy through membership sign-up
Use in-store technology on new car leasing processes. Make this process seamless, fast, and enjoyable for customers
Adhere to all licensing laws
Work collaboratively to ensure all audits are passed
Adhere to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System (compliant with ISO 9001 and 14001)
You must have a minimum of 1 years’ retail or sales experience working within a multi-operator services retail environment or fast paced consumer goods sales environment
You must be enthusiastic, determined, and passionate about the customer experience with 1st class standards and have the ability to engage with a range of stakeholders both internal and external
A knowledge of electric vehicles is beneficial, but not essential as full training will be provided. However, a passion for sustainability, renewable energy and putting the planet first is a must
Self-driven, focused, results and quality oriented
Team player, innovative with sound judgement and solutions driven
Able to approach work with positive energy and integrity
The ability to foster self-motivation to achieve impeccable service levels
Cordial and professional with excellent customer facing skills
Effective communication both verbally and in written form
Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed
Flexible and willing to work a range of early/late shifts, weekends, and bank holidays.
In joining GRIDSERVE® you would be part of a growing business, with plenty of career and progression opportunities for the right candidates. You would be able to fully utilise our innovative training and education program to develop further and thrive within an exciting and forward-thinking company.
• 25 days annual leave
• Offers at leading retail partners
• EV leasing discounts for yourself, friends and family
• Contributory Company pension Scheme
• Group Life insurance
• Employee Assistance Program (EAP)
• On-site parking
Company Culture & Values:
GRIDSERVE® prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’. Our Iver office is set in a private estate with lavish open grounds providing a great environment to work in.
We aim to work with Awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold.
Interested in hearing more:
If this sounds like something you want to be a part of, we would love to hear from you.
To apply, please send in an up-to-date CV to email@example.com