GRIDSERVE® Privacy Policy

Welcome to the GRIDSERVE Sustainable Energy Ltd’s privacy policy.

GRIDSERVE Sustainable Energy Ltd (GRIDSERVE) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. We strictly adhere to the requirements of the data protection legislation in the UK.

GRIDSERVE’S commitment to data privacy protection

This Privacy Policy discloses how we gather, use, share and protect information collected about visitors to the GRIDSERVE website and any other URLs and websites administered by GRIDSERVE and its associates. By visiting the Website, you are accepting the practices described in this Privacy Policy. GRIDSERVE encourages you to read this Privacy Policy carefully. The terms “GRIDSERVE” “we” or “us” as used herein refer to GRIDSERVE and its associates. The terms “you” and “user” as used herein refer to all individuals and/or entities accessing the Website for any reason.

What information does GRIDSERVE collect?

GRIDSERVE collects two types of information: (1) “Communication Information,” which is personally identifying information you voluntarily provide, such as contact information, emails or letters; and (2) “Visitor Information,” which is information that is automatically collected as you visit and browse the Website (collectively, your “Information”).

Communication information

If you communicate directly with GRIDSERVE by phone, email or postal mail, GRIDSERVE may collect, store and use any information it collects for its own business purposes. Additionally, GRIDSERVE may periodically conduct surveys, usability studies and other programs that help GRIDSERVE improve and promote its products and services. Visitors to the Website may voluntarily participate in these programmes and, as a condition of such participation, they may be asked to provide additional information, which shall be deemed Communication Information.

GRIDSERVE may use this “Communication Information” to respond to your requests, issues or inquiries or to improve the Website, GRIDSERVE services or product offerings. Communication Information may also be used to distribute information to you about GRIDSERVE, its products or other promotional or information communications from GRIDSERVE or GRIDSERVE business partners.

Visitor information

The GRIDSERVE website server automatically records “Visitor Information,” based on your activity on the Website, through the use of “IP addresses” (as described below) or “Cookies” (as described below) or other industry-standard techniques, such as domain names or web beacons.

GRIDSERVE may use Visitor Information, including user behavior, user experience, user equipment and the computing and Internet environment, to improve the performance of the Website. An IP address is a number automatically assigned to a computer when a user uses the Internet and is often associated with the place from which the user enters the Internet such as the Internet service provider. Standing alone, an IP address is not necessarily personally identifiable.

Cookies are data that a website transmits to a computer’s hard drive through the browser to enable the website to recognize the browser, record and store a user’s information and occasionally track the user’s viewing habits for statistical purposes. Cookies cannot read any other information on your hard drive. The Website uses Cookies to collect Visitor Information to deliver targeted content to you and to potentially tailor and enhance your experience on the Website. If you do not wish to receive Cookies or want to be notified when they are placed, your browser may permit you to do so.

Updating information

Please notify us of changes to any of your communication information, including name, address, title, phone number or email address by sending an email to


We maintain lists of users and use the Information on those lists to contact you or send you information you have requested or that we feel will be of interest to you. We may contact you via phone, email, or postal mail. If you wish to opt out of receiving communications from us or to have your Information deleted from our records, you may send a request (“Request”) to Within sixty (60) days of a Request, we will use commercially reasonable efforts to discontinue our use of your Information. Please note that it may be impossible to delete all Information without some residual information being retained because of the nature in which backups of data are maintained. Please also note that we may retain changed or deleted information for archival or purposes other than contacting you.

Does GRIDSERVE share information? 

GRIDSERVE does not share, rent, lease or sell Information to others in ways different from what is disclosed in this Privacy Policy.

Service Providers

GRIDSERVE may use third parties to help with certain aspects of its operations, which may require disclosure of your Information. For example, GRIDSERVE may use a third party to communicate with you, to host the Website and related databases, and to perform other outsourced work. GRIDSERVE requires these third parties to use your Information only as necessary to perform the services they are asked to perform.

Corporate family

We may share some or all of your Information with any current or future associate (which means a parent company, a subsidiary, joint venture, or other company that controls, is controlled by, or is under common control with GRIDSERVE. We will use good faith efforts to ensure that associates use your Information in compliance with this Privacy Policy. If another company acquires GRIDSERVE, your Information will be transferred to that company in accordance with the Change of Control section herein.


GRIDSERVE may partner with third parties such as advertisers, associates and other potential business partners (“Partners”), which may require disclosure of Visitor Information. For example, GRIDSERVE may inform these third parties as to the number of people who have seen and clicked on links to their web sites.

Change in control

Because the sustainable energy and electric vehicle sector is evolving rapidly, and GRIDSERVE continues to develop and enhance its business and reputation, GRIDSERVE may become subject to a corporate merger, corporate acquisition, or similar transaction involving the sale or combination of substantially all of its assets (a “Change in Control”). Nothing in this Privacy Policy is intended to interfere with the ability of GRIDSERVE to undergo a Change of Control for any purposes, without any limitation whatsoever.

Upon a Change in Control, GRIDSERVE reserves the right to transfer and disclose your Information to the merged or resultant business entity, without your consent or any prior notice to you. However, during the thirty (30) day period following a Change in Control (“Notice Period”), GRIDSERVE will use reasonable efforts to notify you of such Change in Control, such as by posting a notice on the Website, before your Information is transferred and becomes subject to a different privacy policy. Upon expiration of the Notice Period, your Information shall automatically be subject to the merged or resultant business entity’s privacy policy.


Disclosures required by Law

GRIDSERVE reserves the right to disclose your Information if required to do so by law or in the good-faith belief that such action is reasonably necessary to (a) comply with legal process, (b) respond to any claims against it, (c) protect the rights, property or personal safety of GRIDSERVE its employees, its customers or the public or (d) report to law enforcement agencies any activities that we have a good faith belief are unlawful. This includes exchanging Information with third parties to protect against fraud protection and to ensure credit risk reduction.


Linked web sites

The GRIDSERVE Website may contain links to other web sites to which we may or may not have any affiliation. GRIDSERVE is not responsible for the privacy practices or the content of such other web sites. GRIDSERVE encourages you to review the privacy policies posted on these third-party web sites.

How does GRIDSERVE protect my information? 

GRIDSERVE takes appropriate measures to protect all information from unauthorised access, maintain data accuracy and enable the correct use of Information. GRIDSERVE uses security systems to protect such information. However, no company can fully eliminate security or other risks associated with the possession of information, and GRIDSERVE makes no guarantee against unauthorised access to any Information you provide. You hereby acknowledge that GRIDSERVE is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorised manner.


Terms and modifications to this Privacy Policy

GRIDSERVE may make changes to this Privacy Policy from time to time in our sole discretion. We will post a revised version of the Privacy Policy that reflects such changes on the Website along with a notice on the Website that the Privacy Policy has been revised. Your continued use of the Website following the posting of a revised version of the Privacy Policy constitutes your acceptance of any such changes. If you do not agree with this Privacy Policy, or any revised versions thereof, you should not use the Website.


Contact us

If you have any questions about this Privacy Policy, the practices of this Website, or if you want to exercise any of the rights that you are given under this Privacy Policy, you may contact us by email at the following address:

July 2, 2018

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EMEA:      Thorney Weir House, Thorney Mill Road, Iver, Bucks, SL0 9AQ, United Kingdom

© 2019 GRIDSERVE Sustainable Energy Ltd. GRIDSERVE is a registered trademark 

APAC:        10/f Guangdong Investment Tower, 148 Connaught Road, Central, Hong Kong