Terms & Conditions
1. The Promoter
The promoter is GRIDSERVE UK OMM Limited, Units 9 & 10 Westerngate, Hillmead Enterprise Park, Swindon, SN5 5WN (“GRIDSERVE”).
2. The Promotion
2.1 The title of the promotion is: “One-month free GRIDSERVE Plus Membership + free Costa Coffee drink with every charging session at a GRIDSERVE Electric Forecourt®” (the Promotion).
2.2 The Promotion consists of the following discounts (together, the Discounts):
- 100% discount on GRIDSERVE Plus Membership for one-month (the Membership Discount), after which the membership will continue at £7.99 per month unless cancelled through the GRIDSERVE App; and,
- 100% discount on a barista‑made drink at the Costa Coffee franchise at the GRIDSERVE Electric Forecourts® located at Braintree, Norwich, London Gatwick, Stevenage and Markham Vale (the Participating Forecourts), available during the one-month free period when the customer has an active charging session using the GRIDSERVE App (the Coffee Discount).
2.3 GRIDSERVE Plus Membership provides 25% off the standard contactless price when charging your vehicle using the GRIDSERVE App at GRIDSERVE public charging stations on the GRIDSERVE Electric Highway, subject to the limitations detailed in clause 4.1.
2.4 At the end of the one‑month free period, customers will automatically transition to the paid GRIDSERVE Plus Membership at £7.99 per month unless they cancel through the GRIDSERVE App. Customers may cancel at any time, and any cancellation made during the free period will not affect their access to membership benefits, which will remain available until the full one month free period has concluded.
3. Eligibility and Redemption
3.1. The Promotion is open to UK residents aged 18 and who hold a valid UK driving licence.
3.2. To redeem the Promotion, [TY1] customers must click on the link provided in their personalised email and complete the activation process in the GRIDSERVE App.
3.3 Use of the GRIDSERVE App is required to activate and manage membership and charging sessions, redeem the Promotion, access pricing and is subject to the GRIDSERVE Mobile App Terms & Conditions.
3.4 The Promotion is available for activation for one month from the date on which the customer receives their personalised email. Customers who activate the Promotion within this period will receive the Discounts for the full duration of their entitlement.
3.5 Customers will be required to provide valid payment details when activating GRIDSERVE Plus Membership through the GRIDSERVE App. Payment details are collected for verification purposes and to enable continued membership should the customer continue as a paid GRIDSERVE Plus member after the one‑month free period.
3.6 To redeem the Coffee Discount, customers must use the GRIDSERVE App to demonstrate to the Costa Coffee barista at a Participating GRIDSERVE Electric Forecourt® that:
- they are participating in the one‑month free GRIDSERVE Plus Membership under this Promotion; and,
- they have an active charging session at the Forecourt.
4. Exclusions and Limitations
4.1 The 25% discount applied under the GRIDSERVE Plus Membership is subject to a fair usage limit of 208 kWh per calendar month. Once this threshold is reached, any further charging sessions in that calendar month will be charged at the standard rate applicable to the payment method used.
4.2. The Promotion and the Discounts are nontransferable, nonexchangeable and nonrefundable.
4.3. The Promotion cannot be used in conjunction with any other GRIDSERVE discount, offer or promotion.
4.4. The Coffee Discount applies only to barista‑made drinks ordered at the Costa Coffee franchise at the Participating GRIDSERVE Electric Forecourts® and does not apply at any other GRIDSERVE charging facilities.
4.5. The Coffee Discount excludes all food and non‑food items, including but not limited to sweet and savoury baked goods, bottled water, soft drinks, chewing gum and other retail items (the Excluded Items).
4.6. The Coffee Discount is subject to availability, and customers will be able to choose from the drink options available at the time of redemption.
4.7. The Coffee Discount may only be redeemed during the opening hours of the Costa Coffee franchise at the relevant Participating Forecourt.
5. Data Protection
5.1 GRIDSERVE will process customers’ personal data as necessary to administer the Promotion and in accordance with its Privacy Notice.
6. General
6.1. By redeeming the Promotion, customers agree to be bound by these Terms & Conditions.
6.2. Customers’ use of GRIDSERVE services is also subject to the GRIDSERVE Mobile App Terms and Conditions, the GRIDSERVE Plus Membership Terms and Conditions, the Terms and Conditions for Use of a GRIDSERVE EV Charging Facility and the Electric Forecourts® Terms and Conditions of Entry, together with any other terms and conditions published within GRIDSERVE’s legal area. GRIDSERVE reserves the right to amend, update or replace any such terms or conditions at any time.
6.3 GRIDSERVE reserves the right to verify customer eligibility and to withhold, void or cancel the Promotion where it reasonably suspects misuse, fraud, or a breach of these Terms.
6.4 GRIDSERVE reserves the right to amend or withdraw the Promotion where necessary due to circumstances outside its control.
6.5 These Terms & Conditions are governed by English law, and parties submit to the non‑exclusive jurisdiction of the courts of England and Wales.