Driving the green rEVolution
The GRIDSERVE Electric Highway was born out of a simple question: how could we best deploy all of the sustainable, hybrid solar energy we generate to help move the needle on climate change? Our answer was through transport.
Our charging network delivers a new reality where people can still embrace the pleasure of driving and enjoy the freedom of the open road, but in a more affordable and planet-friendly way.
Charging
Helping you take charge
To make switching to an electric vehicle as effortless as it is equitable, our charging network covers all connector types and provides different speeds for different needs.
- Latest EV charging technology
- Contactless payment facilities
- 24/7 customer service backup
- Powered by sustainable energy
- Compatible with all major vehicle manufacturers
Our EV charging infrastructure
GRIDSERVE Electric Forecourts®
The first dedicated EV charging stations of their kind in Europe.
Electric Super Hubs
High volume, high power chargers ensure the swiftest getaway.
Electric Hubs
We already cover 80% of the UK’s motorway and we’re growing.
Destination Hubs
Delivers the best EV charging experience at places you already visit.
Frequently asked questions
To find a charging location, you can use our interactive map which provides real-time updates on the status, speed, connector type and availability of chargers across the GRIDSERVE Electric Highway. Just type an area, postcode or motorway into the search bar and browse for a suitable site. This is the best place to find the most up to date information on our network.
However, you can also check out Zap-Map which is a great tool not only to find GRIDSERVE locations but also to plan your journey. GRIDSERVE chargers also appear on a variety of wayfinding apps and maps including but not limited to Google Maps, Waze and TomTom.
Charging with us is super simple
- Take the connector from the holster and plug it into your vehicle’s charge port
- Tap your debit/credit card or contactless payment device against the payment terminal
- Our payment system reserves a £1 (all GRIDSERVE Electric Highway locations) or £25 (MOTO Rugby Services) pre-authorisation from your account which is released once your charge session is complete
- Wait a moment for the connector to lock into your vehicle and then the charge session will begin
- To end your charge session, please press ‘STOP’ on the screen, wait for the connector to release and return it to the holster. (If using standalone AC Type 2 tap your card on the payment terminal to stop your session and the cable will release)
Paying for your energy on the GRIDSERVE Electric Highway is really easy and we don’t ask you to download an app or sign up for membership.
To pay, simply tap your contactless card or device against the payment terminal, including Visa Card, Master Card, Apple Pay, Google Pay and Samsung Pay.
There’s no need to download an app or sign up for membership to use the GRIDSERVE Electric Highway. Our chargers accept contactless payment and this will always remain an option.
Our team is working hard behind the scenes to create an app and membership scheme.
We provide a self-service portal for all our contactless customers to get their receipt. Receipts become available on our portal three days after your charge session ends.
Our digital receipts portal allows you to view, download or print your receipts at your own convenience.
Go to www.gridserve.com/receipt
We ask a series of questions in order to identify your charging session.
You will need the following information:
- The last 4 digits of your card number Note that smart devices will have a “Virtual account number”
- The location of your charge session Select the location from the drop down
- The amount of the transaction This you can get from your bank statement from “GRIDSERVE UK OMM L”
- The date of your charging session This will be the same date as your transaction
If you require any onsite charging assistance, please call our 24/7 customer service hotline on 0333 1234 333.
Any other issues, please get in touch via live chat or by email support@gridserve.com.
Driving
the future
Stay connected
Keep up to date on the latest news, events and offers from GRIDSERVE