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GRIDSERVE

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GRIDSERVE

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Find your receipt

Find receipts from your charging sessions and sign up for receipts sent direct to your inbox once you’ve unplugged.

Frequently asked questions

Pricing

To learn more about pricing on the GRIDSERVE Electric Highway, please visit our pricing page here.

All chargers available on the GRIDSERVE Electric Highway accept contactless payment, making them accessible to all electric vehicle drivers.

There’s no need for an app or membership to charge with us.

Paying for your charging session with GRIDSERVE is easier than one, two, three.

To pay, simply tap your contactless card or device against the payment terminal, which supports Visa, Mastercard, Apple Pay, Google Pay and Samsung Pay.

We also accept fuel and membership cards such as Allstar One Electric, Allstar Visa, Mina Chargepass, Paua and Plugsurfing.

We are looking forward to launching a GRIDSERVE membership scheme and more details will be available soon.

Even after we launch our membership scheme, we’ll continue to offer contactless payment for all, so you will always be able to charge on the GRIDSERVE Electric Highway.

The GRIDSERVE app is coming soon and will provide lots of additional functionality that we hope you’ll love. We’re really looking forward to telling you more about it.

The price of energy on the GRIDSERVE Electric Highway varies depending on whether you choose AC or DC charging. All prices are calculated based on the cost per kilowatt-hour (kWh). You can check out our current pricing here.

Pricing

To learn more about pricing on the GRIDSERVE Electric Highway, visit our pricing page here.

We provide an online receipt portal for all our contactless payment customers.

Digital receipts become available to view and download three days after your charging session ends.

Our self-service receipt portal allows you to view, download or print your digital receipts at your own convenience.

Go to our receipt portal and have the following information handy:

  1. The last 4 digits of your card number (Note that smart devices will have what is known as a virtual account number. See more information on this below)

  2. The location of your charge session (Select the chosen EV charging location from the drop-down menu)

  3. The amount of the transaction (You can get this information from your bank statement with our account listed as “GRIDSERVE UK OMM L”)

  4. The date of your charging session

A virtual account number or VAN is a uniquely generated set of numbers designed to represent and protect your debit/credit card number when using third-party payment apps such as Apple Pay and Google Pay.

If you used a smart device (mobile phone/smart watch/contactless ring) to pay for your charging session, you must provide the last 4 digits of the virtual account number on the device when using our receipt portal.

That’s because when a transaction occurs with a payment app on the GRIDSERVE Electric Highway, we only receive the virtual account number, not the linked debit/credit card.

  1. Open the Pay app (Google Pay/Samsung Pay or other)

  2. Select the card you used to pay with

  3. Scroll down and look for the 4 digits of the virtual account number

  1. Open the Wallet app and tap Apple Card

  2. Tap the card you used to charge and then tap the circle with 3 dots in the right-hand corner of the screen

  3. Look for the 4 digits of the virtual account number

Reporting a map issue

We’re constantly working to maintain the accuracy of our mapping data so it can be a useful real-time resource for drivers on our network.

If you notice any inconsistencies with our map or any third-party apps or maps, please let us know via our live chat or contact us form here or on our customer service hotline 0333 1234 333.

To find an electric vehicle (EV) charging location, you can use our interactive map which provides real-time updates on the status, speed, connector types and availability of EV chargers across the GRIDSERVE Electric Highway

This is the best place to find the most up to date information on our network.

  1. Type an area, postcode or motorway into the search bar on the map

  2. Browse for a suitable site nearby

  3. The sites are colour-coded depending on what type they are: Electric Hub (Teal), Electric Super Hub (Yellow), Electric Forecourt® (Green)

  4. Click on a location and it will let you know the specific EV charging connectors (CCS, CHAdeMO or AC) that are available

  5. Our nifty icons will show you if an EV charger is available, in use or offline

  6. Click on ‘Directions’ to switch to your chosen mapping app for a route to the charger

We offer four different types of EV charging venues and cover the length and breadth of the UK. These include:

    • Electric Super Hubs: High Power EV chargers deployed in big numbers, to ensure the swiftest getaway
    • Electric Forecourts®: The first dedicated EV charging stations of their kind in Europe, providing an unrivalled charging experience
    • Electric Hubs: Medium Power EV chargers that cover more than 80% of the UK’s motorway service areas
    • Destination Hubs: Delivering a mixture of Low, Medium and High Power EV chargers at popular places you already visit

You can read more about our locations here.

Get in touch with GRIDSERVE

Visit our News hub

Get the latest news on energy, charging and car leasing here.

Our 24/7 helpline:

Call us on 0333 1234 333  for real-time help at one of our charging locations.

Follow us on Twitter

Get the latest news and updates on the GRIDSERVE Electric Highway.

Real-time troubleshooting

Call our expert team for 24-hour support at a charging location across the GRIDSERVE Electric Highway.

Contact us

Do you still have questions?

Send a message to our customer support team and we’ll get back to you as soon as possible.

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