Sustainable Energy
From Sun to Wheel

The total cost of your charging session is displayed on the payment device on the charger after you stop your session, not on the charger screen. Keeping track of your transaction amount for contactless payments can help you locate receipts on our portal, though it’s optional for the process. You can also sign up for automated receipts to be sent directly to you. Find out more here.

With the app, you can remotely monitor the estimated cost of your charging session. Details of your charging sessions, including receipts, are securely stored for future reference and automatically emailed to you following each session.

Our self-service receipt portal allows you to view, download or print your digital receipts at your own convenience.

Go to our receipt portal and have the following information handy:

1. The last 4 digits of your debit or credit card, or if you paid using a smart device or digital wallet, such as Apple Pay, Google Pay or Samsung Pay, you will need to enter the last 4 digits of the virtual account number/virtual card number.

2. The location of your charge session.

3. The date of your charging session.

A virtual account number (VAN), also known as a virtual card number, is a distinctively generated numerical sequence intended to serve as a safeguard for your debit/credit card details when using digital wallet services such as Apple Pay, Google Pay or Samsung Pay.

If you used a smart device (that includes a mobile phone, smart watch or contactless ring) to pay for your charging session, you must provide the last 4 digits of the virtual account number/virtual card number on the device when using our receipt portal.

When a transaction occurs with Apple Pay or similar on the GRIDSERVE Electric Highway, we only receive the virtual account number/virtual card number, not the linked physical debit/credit card.

Finding your virtual account or virtual card number might seem a bit tricky at first, but it’s actually quite simple once you know where to look.

For the most up-to-date and specific instructions, it’s always a good idea to check the support pages or help sections provided by your digital wallet app. They can offer detailed guidance tailored to your particular device and software version. However, for quick reference here’s our cheat sheet.

• Open your wallet app

Begin by opening the wallet app on your device where you manage your payment cards.

• Select your payment card

Select the payment card you used to charge to find the virtual account number or virtual card number.

• Access card information

Look for an option that says, ‘Card Details’ or ‘Card Information’. You’ll typically find this in the settings or info section of the app.

• Locate the virtual account number or virtual card number

In the card details section, you should see the last 4 digits of your virtual account number or virtual card number. This is usually displayed near your card information.

For more detailed and product specific support, we’ve copied some useful links below:

Apple Pay: Find your virtual card number

Google Pay: Find your virtual account number

Samsung Pay: Find your virtual account number

For all third party payment options, please refer to the provider for receipts.

• Allstar

Allstar manages billing for transactions made with their card, so you won’t find a receipt on the GRIDSERVE portal. Instead, please refer to your invoice from Allstar.

If you have any questions, please contact 0370 419 5165 or fast.admin@allstarcard.co.uk.

• Plugsurfing

Visit your Plugsurfing app, where your charging sessions are stored. In the ‘Activity’ tab, you’ll find a detailed overview of your charging history, along with a summary of monthly activities, including session times and payment details.

• Paua

If you’re using the Paua app for charging, please remember that all your receipts will be sent directly to your company. For any questions, please reach out to Paua directly.

1. Launch the GRIDSERVE app on your mobile device, or alternatively access our online map on your web browser

2. Use the search bar at the top of the screen to find your preferred location

3. Select the location to view the number of chargers and live status (‘available’, ‘in use’, or ‘unavailable’), along with the maximum charging speeds for each connector (CCS, CHAdeMO or AC)

4. The ‘opening hours’ drop down allows you to check the operational hours of the site, with latest price also listed

5. To navigate to one of our sites simply locate the address and postcode, then click on the right pointing arrow to access your favourite navigation app

We offer a variety of different types of EV charging venues and cover the length and breadth of the UK. These include:

• • Electric Forecourts®: The ultimate EV experience combining the latest charging technology, first class retail and relaxation space
  • Electric Super Hubs: Covering the UK’s most important key routes with High Power charger for the swiftest getaway
  • Electric Retail Hubs: Providing convenient EV charging at popular shopping destinations and retail parks
  • Electric Destination Hubs: Delivering the best EV charging experience at places you already visit
  • Electric Hubs: Covering over 80% of the UK’s motorway network with convenient Low Power charging

You can read more about our locations here.

While we continue to test and improve our app and add upgraded charging sites to the GRIDSERVE Electric Highway, some locations may be temporarily suppressed on the mapping feature.

This is to prevent users from navigating to them when they are not fully operational or until the experience is optimal. We apologise for any inconvenience this may cause and understand that it can be frustrating.

Additionally, please note that it can take up to 24 hours for a new site to show on map.

When you get to a charger, you have several ways to start your charge. You can tap and pay using a contactless card or device, as well as by using the app. To find out about initiating a charge using the app, click here and for a step-by-step guide to contactless click here.