Terms & Conditions
- The Promoter
The promoter is GRIDSERVE UK OMM Limited, Units 9 & 10 Westerngate, Hillmead Enterprise Park, Swindon, SN5 5WN (“GRIDSERVE”).
- The Promotion
2.1. The title of the promotion is: “3 Months Free GRIDSERVE Plus Membership” (the Promotion), as advertised on the Zapmap website, from which customers may click through to the GRIDSERVE website to complete the required form.
2.2. The Promotion consists of a 100% discount on GRIDSERVE Plus Membership for the first three months (the Discount), after which the membership will continue at £7.99 per month unless cancelled through the GRIDSERVE App.
2.3. GRIDSERVE Plus Membership provides:
- 25% off the standard contactless price when charging your vehicle using the GRIDSERVE App at GRIDSERVE public charging stations on the GRIDSERVE Electric Highway, subject to the limitations detailed in clause 4.1; and
- Access to 200+ charging locations nationwide, including motorway services, retail parks, destinations and Electric Forecourts®.
2.4. At the end of the three‑month free period, customers will automatically transition to the paid GRIDSERVE Plus Membership at £7.99 per month unless they cancel through the GRIDSERVE App. Customers may cancel at any time, and any cancellation made during the free period will not affect their access to Membership benefits, which will remain available until the full three month free period has concluded.
- Eligibility and Redemption
3.1. The Promotion is open to UK residents aged 18 or over, and who hold a valid UK driving licence.
3.2. To redeem the Promotion and the Discount, customers must complete the required form on the GRIDSERVE website, which is available through the link provided on the Zapmap website. Once the form has been submitted, GRIDSERVE will process the request and, once activation is complete, the customer will receive an email confirming that their Promotion is available, provided they register with the GRIDSERVE App. GRIDSERVE will use its best endeavours to process requests as soon as possible and activation typically occurs within a few hours; however, this process may take up to three days.
3.3 Use of the GRIDSERVE App is required to activate and manage membership and charging sessions, redeem the Promotion, access pricing and is subject to the GRIDSERVE Mobile App Terms & Conditions.
3.4 The Promotion may be redeemed at any time between 00:00 GMT on 25 May 2026 (the Opening Date) and before 23:59 GMT on 31 August 2026 (the Closing Date) (the Promotion Period). Customers who redeem the Promotion within this period will receive the Discount for the full duration of their entitlement.
3.5 For the avoidance of doubt, customers who redeem the Promotion on the Closing Date before 23:59 GMT will still receive the full three‑month GRIDSERVE Plus Membership period from the date of redemption.
3.6 Customers who complete and submit the required form during the Promotion Period will be deemed to have redeemed the Promotion within that period, even if their activation email is received after the Closing Date. The three‑month GRIDSERVE Plus Membership period will begin from the date on which the customer registers and becomes a GRIDSERVE Plus Member through the GRIDSERVE App.
3.7 Customers will be required to provide valid payment details when activating GRIDSERVE Plus Membership through the GRIDSERVE App. Payment details are collected for verification purposes and to enable continued membership should the customer continue as a paid GRIDSERVE Plus member after the three‑month free period.
- Exclusions and Limitations
4.1 The 25% discount applied under the GRIDSERVE Plus Membership is subject to a fair usage limit of 208 kWh per calendar month. Once this threshold is reached, any further charging sessions in that calendar month will be charged at the standard rate applicable to the payment method used.
4.2. The Promotion cannot be used in conjunction with any other GRIDSERVE discount, offer or promotion.
- Data Protection
5.1 Personal data submitted by customers in connection with the Promotion is provided directly to GRIDSERVE via the GRIDSERVE website and will be processed by GRIDSERVE as necessary to administer the Promotion and provide GRIDSERVE Plus Membership, in accordance with GRIDSERVE’s Privacy Notice. Zapmap’s involvement is limited to displaying advertising for the Promotion and directing users to the GRIDSERVE website.
- General
6.1. By redeeming the Promotion, customers agree to be bound by these Terms & Conditions.
6.2 Zapmap’s involvement in the Promotion is limited to displaying advertising for the Promotion on its website and directing users to the GRIDSERVE website. GRIDSERVE is solely responsible for the operation and administration of the Promotion, the GRIDSERVE website, the GRIDSERVE App and GRIDSERVE Plus Membership.
6.3 Nothing in these Terms & Conditions creates or shall be deemed to create any partnership, joint venture, agency or shared liability between Zapmap and GRIDSERVE in relation to the Promotion or any services provided by either party.
6.4. Customers’ use of GRIDSERVE services is also subject to the GRIDSERVE Mobile App Terms and Conditions, the GRIDSERVE Plus Membership Terms and Conditions, the Terms and Conditions for Use of a GRIDSERVE EV Charging Facility and the Electric Forecourts® Terms and Conditions of Entry, together with any other terms and conditions published within GRIDSERVE’s legal area. GRIDSERVE reserves the right to amend, update or replace any such terms or conditions at any time.
6.5 GRIDSERVE reserves the right to verify customer eligibility and to withhold, void or cancel the Discount where it reasonably suspects misuse, fraud, or a breach of these Terms.
6.6 GRIDSERVE reserves the right to amend or withdraw the Promotion where necessary due to circumstances outside its control.
6.7 These Terms & Conditions are governed by English law, and parties submit to the non‑exclusive jurisdiction of the courts of England and Wales.