1. What is a cookie
2. How we use cookies
3. The cookies we use
4. Third party cookies
5. How can cookies be refused?
1.What is a Cookie?
Cookies are small files that are downloaded onto your computer, tablet, mobile, or other device you use to access a website. Cookies allow a website to recognise your device. They help your browser navigate through the website by allowing you to sign in automatically and by remembering settings you selected during earlier visits (among other functions). Cookies don’t harm your computer or device.
Most web browsers automatically accept cookies. Cookies will be sent when you access our website unless you’ve adjusted your browser settings to refuse cookies. You can find out how to do this in the ‘How can cookies be refused?’ section below and you can learn more about cookies by visiting allaboutcookies.org.
2.How we use cookies
We use cookies and similar technologies for storing and honouring your preferences and settings, enabling you to sign-in, providing interest-based advertising, combating fraud, analysing how our products perform and fulfilling other legitimate purposes. This helps us to provide you with a better experience when you browse our website or use our free Wi-Fi service, and allows us to improve our website and apps. If a cookie collects any information which is personal data that information will be used in accordance with our Privacy Notice which can be found here.
3. The cookies we use
The cookies we use are divided into four types:
Necessary – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical – These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functional – These cookies are used to recognise you when you return to our website or use the free Wi-Fi offered at our premises. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Marketing – These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use, the purposes for which we use them, and how long they last in the table below:
COOKIES USED ON OUR WEBSITE
|
COOKIE |
USED BY |
FUNCTIONALITY |
PURPOSE |
EXPIRY |
|
_clck |
Microsoft Clarity |
to store a unique user ID. |
Marketing |
1 year |
|
_clsk |
Microsoft Clarity |
to store and combine pageviews by a user into a single session recording. |
Unknown |
1 day |
|
_fbp |
|
To store and track visits across websites. |
Marketing |
90 days |
|
_ga |
Google Analytics |
to store and count pageviews. |
Analytical |
2 years |
|
_ga_8XKNZH524M |
Google Analytics |
to store and count pageviews. |
Analytical |
1 year |
|
_ga_JD9ZQ4FKV8 |
Google Analytics |
to store and count pageviews. |
Analytical |
2 years |
|
_gat_gtag_UA_135105604_1 |
Google Analytics |
To store a unique user ID. |
Analytical |
1 minute |
|
_gat_UA-135105604-1 |
Google Analytics |
to provide technical monitoring. |
Functional |
session |
|
_gcl_au |
Google Adsense |
to store and track conversions. |
Marketing |
90 days |
|
_gid |
Google Analytics |
to store and count pageviews. |
Analytical |
1 day |
|
_hjAbsoluteSessionInProgress |
Hotjar |
to store unique visits. |
Analytical |
session |
|
_hjFirstSeen |
Hotjar |
identifies a new user’s first session on a website, indicating whether Hotjar’s seeing this user for the first time. |
Functional |
30 mins |
|
_hjIncludedInPageviewSample |
Hotjar |
with unknown functionality |
Analytical |
30 mins |
|
_hjIncludedInSessionSample |
Hotjar |
with unknown functionality |
Analytical |
30 mins |
|
_hjSession_2532896 |
Hotjar |
to provide functions across pages. |
Functional |
session |
|
_hjSessionUser_2532896 |
Hotjar |
To store a unique user ID. |
Analytical |
1 year |
|
_omappvp |
OptinMonster |
to store last visit. |
Analytical |
11 years |
|
_omappvs |
OptinMonster |
to provide functions across pages. |
Analytical |
20 mins |
|
_uetsid |
Bing Ads |
to store and track visits across websites. |
Marketing |
1 day |
|
_uetvid |
Bing Ads |
to store and track visits across websites. |
Marketing |
390 days |
|
ai_session |
Microsoft Application Insights |
collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie. |
Analytical |
40 mins |
|
ai_user |
Microsoft Application Insights |
|
|
1 year |
|
ARRAffinity |
MS Azure |
used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. |
Necessary |
Session |
|
ARRAffinitySameSite |
MS Azure |
to prevent Cross Site Request Forgery (CSRF) attacks in web applications: |
Necessary |
Session |
|
gridserve_session |
|
|
|
2 hours |
|
msd365mkttr |
MS Dynamics |
Behaviour Tracking |
|
2 years |
|
msd365mkttrs |
MS Dynamics |
Session Tracking |
|
Session |
|
undefined |
|
to provide a responsive website. |
Functional |
1 year |
|
undefineds |
|
|
|
Session |
|
user-id |
Taboola |
to store a unique user ID. |
Unknown |
at least one session |
COOKIES USED BY OUR SELF-SERVICE PORTAL
|
COOKIE NAME |
DESCRIPTION |
PURPOSE |
LIFETIME |
|
RequestVerificationToken |
Used by the antiforgery system. |
Necessary |
Session |
|
.AspNet.ApplicationCookie |
Used to identify user sessions. A user session starts when a user browses portal for the first time. And ends when the session is closed. |
Necessary |
Session |
|
adxPreviewUnpublishedEntities |
Stores preview ON/OFF mode used in classic CMS system for portal administrators. |
Necessary |
Session |
|
adx-notification |
Used in basic form actions to store alert message to be shown on redirection. |
Necessary |
Session |
|
ARRAffinity |
Added automatically by Azure websites and ensures that requests are load balanced between different sites. Does not store any user information. |
Necessary |
Session |
|
ASP.NET_SessionId |
Used to maintain the session of a logged in user to avoid repeated sign-in. |
Necessary |
Session |
|
ContextLanguageCode |
Stores the default language of the user accessing portal within a session and across webpages. The cookie is deleted after session closes. |
Necessary |
Session |
|
Dynamics365PortalAnalytics |
Critical service cookie to analyze service usage anonymously and aggregated for statistical purpose. |
Necessary |
90 days |
|
isDSTObserved |
Stores a value to indicate if the current moment is in daylight saving time. |
Necessary |
Session |
|
isDSTSupport |
Indicates whether a specified date and time falls in the range of daylight-saving time. |
Necessary |
Session |
|
timeZoneCode |
Stores the timezonecode field value of CRM timezonedefinition table for the current timezone. |
Necessary |
Session |
|
timezoneoffset |
Stores the timezone difference between UTC and Local browser time. |
Necessary |
Session |
4. Third party cookies
Please note that third parties (including, for example, advertising networks, social networks and providers of external services such as web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You should check the privacy policy of the relevant third-party sites before providing any information.
5. How can cookies be refused?
You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you block all cookies (including essential cookies) you may not be able to access all, or parts of, our website, use our app or self-service portal.
This Policy was last updated July 2022