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Legal - Cookie Policy
Legal - Cookie Policy

GRIDSERVE® Cookie Policy

1. What is a cookie
2. How we use cookies
3. The cookies we use
4. Third party cookies
5. How can cookies be refused?

1.What is a Cookie?
Cookies are small files that are downloaded onto your computer, tablet, mobile, or other device you use to access a website. Cookies allow a website to recognise your device. They help your browser navigate through the website by allowing you to sign in automatically and by remembering settings you selected during earlier visits (among other functions). Cookies don’t harm your computer or device.
Most web browsers automatically accept cookies. Cookies will be sent when you access our website unless you’ve adjusted your browser settings to refuse cookies. You can find out how to do this in the ‘How can cookies be refused?’ section below and you can learn more about cookies by visiting allaboutcookies.org.

2.How we use cookies
We use cookies and similar technologies for storing and honouring your preferences and settings, enabling you to sign-in, providing interest-based advertising, combating fraud, analysing how our products perform and fulfilling other legitimate purposes. This helps us to provide you with a better experience when you browse our website or use our free Wi-Fi service, and allows us to improve our website and apps. If a cookie collects any information which is personal data that information will be used in accordance with our Privacy Notice which can be found here.

3. The cookies we use
The cookies we use are divided into four types:
Necessary – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical – These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functional – These cookies are used to recognise you when you return to our website or use the free Wi-Fi offered at our premises. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Marketing – These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use, the purposes for which we use them, and how long they last in the table below:
COOKIES USED ON OUR WEBSITE

COOKIE

USED BY

FUNCTIONALITY

PURPOSE

EXPIRY

_clck

Microsoft Clarity

to store a unique user ID.

Marketing

1 year

_clsk

Microsoft Clarity

to store and combine pageviews by a user into a single session recording.

Unknown

1 day

_fbp

Facebook

To store and track visits across websites.

Marketing

90 days

_ga

Google Analytics

to store and count pageviews.

Analytical

2 years

_ga_8XKNZH524M

Google Analytics

to store and count pageviews.

Analytical

1 year

_ga_JD9ZQ4FKV8

Google Analytics

to store and count pageviews.

Analytical

2 years

_gat_gtag_UA_135105604_1

Google Analytics

To store a unique user ID.

Analytical

1 minute

_gat_UA-135105604-1

Google Analytics

to provide technical monitoring.

Functional

session

_gcl_au

Google Adsense

to store and track conversions.

Marketing

90 days

_gid

Google Analytics

to store and count pageviews.

Analytical

1 day

_hjAbsoluteSessionInProgress

Hotjar

to store unique visits.

Analytical

session

_hjFirstSeen

Hotjar

identifies a new user’s first session on a website, indicating whether Hotjar’s seeing this user for the first time.

Functional

30 mins

_hjIncludedInPageviewSample

Hotjar

with unknown functionality

Analytical

30 mins

_hjIncludedInSessionSample

Hotjar

with unknown functionality

Analytical

30 mins

_hjSession_2532896

Hotjar

to provide functions across pages.

Functional

session

_hjSessionUser_2532896

Hotjar

To store a unique user ID.

Analytical

1 year

_omappvp

OptinMonster

to store last visit.

Analytical

11 years

_omappvs

OptinMonster

to provide functions across pages.

Analytical

20 mins

_uetsid

Bing Ads

to store and track visits across websites.

Marketing

1 day

_uetvid

Bing Ads

to store and track visits across websites.

Marketing

390 days

ai_session

Microsoft Application Insights

collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.

Analytical

40 mins

ai_user

Microsoft Application Insights

1 year

ARRAffinity

MS Azure

used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Necessary

Session

ARRAffinitySameSite

MS Azure

to prevent Cross Site Request Forgery (CSRF) attacks in web applications:

Necessary

Session

gridserve_session

2 hours

msd365mkttr

MS Dynamics

Behaviour Tracking

2 years

msd365mkttrs

MS Dynamics

Session Tracking

Session

undefined

to provide a responsive website.

Functional

1 year

undefineds

Session

user-id

Taboola

to store a unique user ID.

Unknown

at least one session

COOKIES USED BY OUR SELF-SERVICE PORTAL

COOKIE NAME

DESCRIPTION

PURPOSE

LIFETIME

  RequestVerificationToken

Used by the antiforgery system.

Necessary

Session

.AspNet.ApplicationCookie

Used to identify user sessions. A user session starts when a user browses portal for the first time. And ends when the session is closed.

Necessary

Session

adxPreviewUnpublishedEntities

Stores preview ON/OFF mode used in classic CMS system for portal administrators.

Necessary

Session

adx-notification

Used in basic form actions to store alert message to be shown on redirection.

Necessary

Session

ARRAffinity

Added automatically by Azure websites and ensures that requests are load balanced between different sites. Does not store any user information.

Necessary

Session

ASP.NET_SessionId

Used to maintain the session of a logged in user to avoid repeated sign-in.

Necessary

Session

ContextLanguageCode

Stores the default language of the user accessing portal within a session and across webpages. The cookie is deleted after session closes.

Necessary

Session

Dynamics365PortalAnalytics

Critical service cookie to analyze service usage anonymously and aggregated for statistical purpose.

Necessary

90 days

isDSTObserved

Stores a value to indicate if the current moment is in daylight saving time.

Necessary

Session

isDSTSupport

Indicates whether a specified date and time falls in the range of daylight-saving time.

Necessary

Session

timeZoneCode

Stores the timezonecode field value of CRM timezonedefinition table for the current timezone.

Necessary

Session

timezoneoffset

Stores the timezone difference between UTC and Local browser time.

Necessary

Session

 

4. Third party cookies
Please note that third parties (including, for example, advertising networks, social networks and providers of external services such as web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You should check the privacy policy of the relevant third-party sites before providing any information.

5. How can cookies be refused?
You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you block all cookies (including essential cookies) you may not be able to access all, or parts of, our website, use our app or self-service portal.
This Policy was last updated July 2022

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GRIDSERVE UK OMM Ltd t/a GRIDSERVE is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We charge a £200 arrangement fee for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.

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