• Please wait..

Need charging help?

Ask an agent

Need a receipt?

Visit our Receipt Portal

On the GRIDSERVE Electric Highway, we collaborate with a range of partners to simplify your payment options and meet both personal and corporate needs.

These partners include Allstar, Paua, Plugsurfing, DKV Mobility Options and Digital Charging Solutions (DCS). 

Please note that for assistance with third-party cards, apps, payments and receipts, you should contact the respective provider’s customer service, which can be found below.

We accept three types of contactless Allstar cards as payment on the GRIDSERVE Electric Highway:

• Allstar One Electric
• Allstar Visa
• Mina Chargepass.

Simply plug in and tap your card against the contactless payment terminal (not the RFID reader) to activate your charge, just as you would with a contactless payment card or device.

Receipts:

When you use an Allstar card for payment, Allstar manages the billing process. Therefore, the GRIDSERVE receipt portal will not display a receipt for transactions made with an Allstar card. Instead, please refer to your invoice from Allstar for detailed information.

For Allstar enquiries:

If you have any questions about the types of cards offered, billing, or receipts, please don’t hesitate to contact Allstar at:

New customers: 0345 266 5101 or www.allstarcard.co.uk

Existing customers: 0370 419 5165 or fast.admin@allstarcard.co.uk

Through the Paua app, drivers can actively access the GRIDSERVE Electric Highway, effortlessly locating charging stations, initiating charging sessions, and making payments in one convenient place. Drivers are also supplied with an RFID card.

To start and stop a charge session, simply tap your Paua RFID card on the payment terminal or select the charger in the Paua app.

Payment history and receipts:

You can find charging history on the Paua app dashboard. You will receive a single invoice with a list of completed charging sessions at the end of each month. You will not be able to locate your receipts for these sessions in the GRIDSERVE receipt portal.

Paua enquiries:

To get started with Paua or to find out more, please sign up here.

If you’re an existing Paua customer and need support, you can start a live chat in the app or fill out the online form here.

Through the Plugsurfing app, you can access chargers across the GRIDSERVE Electric Highway, with locating a charger, availability, pricing and payment all handled in one simple place. Simply tap your Plugsurfing charging card or key to get started.

Payment history and receipts:

Your charging sessions will be stored on the app in your Activity tab, where you’ll see a detailed review of charging session history and a summary of monthly activities, including session times and payment details. As a result, these sessions won’t be available in the GRIDSERVE receipt portal.

Plugsurfing enquiries:

To find out more about Plugsurfing or download the app, visit here.

If you’re an existing Plugsurfing customer and need support, you can start a live chat or check out FAQs here.

GRIDSERVE accepts two convenient DKV payment methods to make your charging experience easier. 

DKV CARD+CHARGE: Activate your charge by tapping your card on the RFID reader on our chargers. 

DKV Mobility App: Start and manage your vehicle charging through the app. 

If you encounter any issues with DKV, please reach out to them for support. This includes enquiries about your receipts, as your transaction records will be managed by DKV, not GRIDSERVE. 

  • Phone: +31 (0)252 360 394 

DCS manages digital charging payments for several car manufacturers, including BMW, Mercedes, and Volvo. To activate a charge, simply tap the card at our RFID reader or use the corresponding app.

For assistance with receipts, the app or the RFID card, please contact the car manufacturer’s customer service via the links below. To find out more about DCS please visit its website.

Good to know: The GRIDSERVE app and contactless payment

Other payment options on the GRIDSERVE Electric Highway include contactless and payment via our app. For more information visit our support article here.

Get in touch with GRIDSERVE

Tell us what you think

Help us deliver the best charging experience by joining our EV community.

Our 24/7 helpline:

Call us on 0800 240 4242 for real-time help at one of our charging locations.

Follow us on Twitter

Get the latest news and updates on the GRIDSERVE Electric Highway.

Real-time troubleshooting

Call our expert team for 24-hour support at a charging location across the GRIDSERVE Electric Highway.

Contact us

Do you still have questions?

Send a message to our customer support team and we’ll get back to you as soon as possible.

Contact us