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Our Electric Forecourt® designs include disabled parking, access ramps, accessible washrooms, lifts to access all areas and braille on the signage throughout the interior of the building. We engage with relevant parties to audit Electric Forecourt® sites and suggest continuous improvements that also go on to inform our future designs.

At our Electric Forecourts® we offer High Power charging bays for drivers who require more room and these feature both CHAdeMO and CCS connectors. We also have dedicated accessible bays for Low Power (AC Type 2) charging pedestals, plus accessible spaces for non-charging visitors.

During retail opening hours we have GRIDSERVE EV Gurus onsite who are more than happy to help you charge your EV and help with any other questions you may have around electric cars.

For out of hours assistance, please contact our Customer Service hotline on 0333 1234 333.

The Electric Forecourts® are included on the fuelService app.

Simply select one of our Electric Forecourts® and fuelService will contact the GRIDSERVE EV Gurus and ask them if they can help.

Once assistance is confirmed, all you need to do is arrive at the charger and let the app know you have arrived. The fuelService app will then let you know how long assistance will be.

Support for our customers comes in all shapes and sizes at GRIDSERVE. We have phone operatives to help with on-site issues, engagement representatives on live chat and social media, a customer service team who work behind the scenes making sure all issues are followed up, plus on-site GRIDSERVE EV Gurus at our Electric Forecourts® who are ready and willing to help.

Onsite service at an Electric Forecourt®

During retail opening hours at any Electric Forecourt®, our on-site GRIDSERVE EV Gurus are ready to help anyone charge their EV or get orientated with the site.

Customer service helpline 24/7

24/7 customer service hotline on 0333 1234 333.

Live chat 

Live chat is operational here between 6am and 5pm.

Out of hours you can leave us a message and we’ll get back to you as soon as we are back online.


Please email support@gridserve.com.

Contact us form

Alternatively, you can leave us a message on our contact us form here.

Top tip: Accessible bays etiquette

EV charging etiquette dictates that accessible bays should always be the last bay to be occupied, unless it is occupied by a disabled driver or a driver with additional access needs. We recognise that there may be times when it is the only remaining available charger so, in this circumstance and in the interest of minimising queuing, all drivers can use accessible bays to charge.

However, we do ask that drivers remain considerate of others, staying close to their vehicle in the case they can swap bays when another EV charger becomes available. This allows the accessible bay to remain available for those that need it most.

Good to know: Our Electric Forecourts®

Find out all you need to know about each site, including charger provision, opening hours, test drive bookings and available facilities with the links below:

GRIDSERVE Electric Forecourt® | Braintree

GRIDSERVE Electric Forecourt® | Norwich

GRIDSERVE Electric Forecourt® | London Gatwick

How can we do better?

We understand there is always room for improvement, and we strive to continuously learn and improve where we can. We welcome feedback and engagement with all customers so if you have any feedback or site examples to share, please contact connect@gridserve.com.

Alternatively, you can leave us a message here.

Get in touch with GRIDSERVE

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Our 24/7 helpline:

Call us on 0333 1234 333 for real-time help at one of our charging locations.

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Real-time troubleshooting

Call our expert team for 24-hour support at a charging location across the GRIDSERVE Electric Highway.

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Do you still have questions?

Send a message to our customer support team and we’ll get back to you as soon as possible.

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