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Unlock quick support tips to kickstart your journey on the GRIDSERVE Electric Highway.

charging

How to charge

How to improve your charging speedCharging efficiencyWhat runs on your EV battery?Pre-conditioning and in-car temperature
Wi-Fi at Braintree Electric Forecourt®Toilets at Braintree Electric Forecourt®Address of Braintree Electric Forecourt®Sustainability features at Braintree Electric Forecourt®Opening hours at Braintree Electric Forecourt®Food and drink at Braintree Electric Forecourt®Non-charging parking at Braintree Electric Forecourt®Meeting facilities at Braintree Electric Forecourt®Additional information at Braintree Electric Forecourt®Onsite and out of hours support at Braintree Electric Forecourt®Charging at Braintree Electric Forecourt®
Charger accessibility at Electric Forecourts®
State of Charge (SoC)Kilowatt Hours (kWh) vs Kilowatt (kW)What is a CHAdeMO (DC) connector?High Power chargingWhat is a CCS (DC) connector?Contacting GRIDSERVE Customer ServiceLow Power AC Type 2 chargersAutomatic VendDo I need to bring my own cable?What is a Type 2 (AC) connector?
Getting ICE’dFacilities at Electric HubsAccessible baysDual chargingConnector courtesy
Charging curve explainedTracking your charging session on the appCharging to 100%
Removing the cableHow to stop a charging sessionWhen your charging session won’t stop
Events at Electric Forecourts®
Other ways to find a GRIDSERVE chargerLocations not appearing on the mapHow to use the map
Toilets at Gatwick Electric Forecourt®Exiting without airport drop-off charges at Gatwick Electric Forecourt®Walking access at Gatwick Electric Forecourt®Parking restrictions at Gatwick Electric Forecourt®Sustainability features at Gatwick Electric Forecourt®Onsite and out of hours support at Gatwick Electric Forecourt®Food and drink at Gatwick Electric Forecourt®Meeting facilities at Gatwick Electric Forecourt®Non-Charging parking at Gatwick Electric Forecourt®Charging at Gatwick Electric Forecourt®Opening hours at Gatwick Electric Forecourt®Address of Gatwick Electric Forecourt®
Wi-Fi at Norwich Electric Forecourt®Non-charging parking at Norwich Electric Forecourt®Toilets at Norwich Electric Forecourt®Opening hours at Norwich Electric Forecourt®Additional information for Norwich Electric Forecourt®Onsite and out of hours support at Norwich Electric Forecourt®Sustainability features at Norwich Electric Forecourt®Meeting facilities at Norwich Electric Forecourt®Food and drink at Norwich Electric Forecourt®Address of Norwich Electric Forecourt®Charging at Norwich Electric Forecourt®
Pre-authorisation Refund Delays 🚗App Pre-authorisation Fees on the GRIDSERVE Electric HighwayContactless Pre-authorisation Fees on the GRIDSERVE Electric Highway
Finding contactless receiptsVirtual account numbers explainedHow to sign up for auomated contactless receiptsUnsubscribing from automated contactless charging receiptsUsing Apple Pay, Google Pay or a Smartwatch? How to find the correct card digitsHow long before my receipt appears in the Receipt Portal?
How to charge using the GRIDSERVE appWhen charging does not startHow to charge using contactless paymentVehicle-Specific Charging Guidance
Additional information at Stevenage Electric Forecourt®Sustainability features at Stevenage Electric Forecourt®Toilets and showers at Stevenage Electric Forecourt®Onsite and out of hours support at Stevenage Electric Forecourt®Food and drink at Stevenage Electric Forecourt®Meeting facilities at Stevenage Electric Forecourt®Non-charging parking at Stevenage Electric Forecourt®Charging at Stevenage Electric Forecourt®Opening hours at Stevenage Electric Forecourt®Address of Stevenage Electric Forecourt®
Benefits of the appHow to select the right charger and connector when using the appForgotten passwordsClosing your app accountTroubleshooting issues signing up for account within the appSigning up for an app accountDownloading the app
Using Amazon Just Walk Out technology at Electric Forecourts®
GRIDSERVE App PaymentPayment is not workingDKV Card and Mobility AppDigital Charging Solutions (DCS)Porsche RoamingPlugsurfingPAUAAllstar

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FAQs

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charging

Charging features

FAQ: Autocharge

Starting a charging session

FAQ: What is a Charger ID?