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Frequently asked questions
To find a charging location, you can use our interactive map which provides real time updates on the status, speed, connector type and availability of chargers across the GRIDSERVE Electric Highway. Just type an area, postcode or motorway into the search bar and browse for a suitable site. This is the best place to find the most up to date information on our network.
However, you can also check out Zap-Map which is a great tool not only to find GRIDSERVE locations but also to plan your journey. GRIDSERVE chargers also appear on a variety of wayfinding apps and maps including but not limited to Google Maps, Waze and TomTom.
Charging with us is super simple.
- Take the connector from the holster and plug it into your vehicle’s charge port
- Tap your debit/credit card or contactless payment device against the payment terminal
- Our payment system reserves a £1 (all GRIDSERVE Electric Highway locations) or £25 (MOTO Rugby Services) pre-authorisation from your account which is released once your charge session is complete
- Wait a moment for the connector to lock into your vehicle and then the charge session will begin
- Grab a coffee and relax
- To end your charge session, please press ‘STOP’ on the screen, wait for the connector to release and return it to the holster. (If using standalone AC Type 2 tap your card on the payment terminal to stop your session and the cable will release)
Paying for your energy on the GRIDSERVE Electric Highway is really easy and we don’t ask you to download an app or sign up for membership.
To pay, simply tap your contactless card or device against the payment terminal, including Visa Card, Master Card, Apple Pay, Google Pay and Samsung Pay.
There’s no need to download an app or sign up for membership to use the GRIDSERVE Electric Highway. Our chargers accept contactless payment and this will always remain an option.
Our team is working hard behind the scenes to create an app and membership scheme.
We provide a self-service portal for all our contactless customers to get their receipt. Receipts become available on our portal three days after your charge session ends.
Our digital receipts portal allows you to view, download or print your receipts at your own convenience.
Go to www.gridserve.com/receipt
We ask a series of questions in order to identify your charging session.
You will need the following information:
| The last 4 digits of your card number | Note that smart devices will have a “Virtual account number” |
| The location of your charge session | Select the location from the drop down |
| The amount of the transaction | This you can get from your bank statement from “GRIDSERVE UK OMM L” |
| The date of your charging session | This will be the same date as your transaction |
If you require any onsite charging assistance, please call our 24/7 customer service hotline on 0333 1234 333.
Any other issues, please get in touch via live chat or by email support@gridserve.com
We welcome all drivers (walkers or cyclists) to our Electric Forecourts® because it’s a destination for everyone to enjoy. Visit us and grab a latte from Costa Coffee, find something inspired for dinner from M&S Food or send a parcel from the Post Office.
If you don’t have an electric vehicle yet, you can also ask us any questions and even test drive some of the latest models.
There’s no better way to decide on a new car than taking it for a test drive, particularly if you’re thinking of switching to an electric car. GRIDSERVE is leading the way in electric car leasing and we offer a one-stop shop to test, lease and charge your next car at our Electric Forecourt® locations.
You can experience back-to-back test drives for a whole range of new car makes and models. Fancy driving an electric car?
You don’t need to pay for parking at our Electric Forecourts®, and you’re welcome to stay as long as you like while using our facilities or charging your vehicle.
We love our pets at GRIDSERVE, and we have space for man’s best friend to stretch their paws, however only service animals are allowed inside the building.