• Please wait..

Need charging help?

Ask an agent

Need a receipt?

Visit our Receipt Portal

We’ve created an online receipt portal to allow our contactless payment customers access to all their digital receipts easily and quickly.

If you encounter any problems, the GRIDSERVE customer support team is here to help. Contact us or speak to a live agent here between 6am and 4pm.

Here are three common reasons why you might not be able to find a digital receipt:

From the time a charging session ends, it can take up to three days for a digital receipt to be processed and become available in the online portal.

If a contactless payment app such as Apple Pay, Google Pay or Samsung Pay was used, the last four digits of the virtual account number need to be entered.

Please do not enter the last four digits of the debit or credit card number in this case. You can read more about how to find your virtual account number here.

There may be an issue with the receipt portal. If this is the case, please contact our customer support team here or connect with a live agent here between 6am and 4pm.


To learn more about pricing on the GRIDSERVE Electric Highway, visit our pricing page here.

Get in touch with GRIDSERVE

Visit our Content hub

Get the latest news on energy, charging and car leasing here.

Our 24/7 helpline:

Call us on 0333 1234 333 for real-time help at one of our charging locations.

Follow us on Twitter

Get the latest news and updates on the GRIDSERVE Electric Highway.

Real-time troubleshooting

Call our expert team for 24-hour support at a charging location across the GRIDSERVE Electric Highway.

Contact us

Do you still have questions?

Send a message to our customer support team and we’ll get back to you as soon as possible.

Contact us