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Need charging help?

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Need a receipt?

Visit our Receipt Portal

You can sign up for automated digital receipts, sent direct to your inbox, every time you charge with a particular payment device. If you are using the app, there is no need to sign up because receipts are directly emailed to the address on your account.

  1. Visit the GRIDSERVE receipt portal and follow the instructions to find your most recent charging session (you’ll need card details, date, location and payment amount)

  2. Below the list of charging sessions, click ‘yes’ to sign up for automated digital receipts

  3. Type in your email address and click ‘submit’. In a couple of minutes, you’ll receive an email with an authorisation code

  4. Enter this authorisation code into the field on the receipt portal and click ‘submit’

  5. That’s it, you’re all set. Remember, if you use another contactless card or device, you’ll have to setup automated receipts for this method, too, but you are able to register multiple cards/devices to one email address

If you want to stop receiving automated digital receipts, you can unsubscribe any time. Simply follow the same process as above and you will see the statement: ‘This card is registered to receive digital receipts’. All you need to do is click here to stop.

Top tip: Finding your virtual account number

If you used a smart device (mobile phone/smart watch/contactless ring) to pay for your charging session, you must provide the last 4 digits of the virtual account number on the device when using our receipt portal.

Visit our article on finding your digital receipts for further information here.

Waiting for your digital receipt

Don’t worry if your digital receipt doesn’t appear seconds after you unplug. It should appear on the portal three hours after the session ends.

If you have any problems, please get in touch with our customer support team here.

Just make sure to provide us with all the details we need to track it down:

  • Card or digital account number
  • Location
  • Time and date
  • Cost of the charge

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