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Need charging help?

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Need a receipt?

Visit our Receipt Portal

We provide an online receipt portal for all our contactless payment customers.

Digital receipts become available to view and download three days after your charging session ends.

Our self-service receipt portal allows you to view, download or print your digital receipts at your own convenience.

Go to our receipt portal and have the following information handy:

  1. The last 4 digits of your card number (Note that smart devices will have what is known as a virtual account number. See more information on this below)

  2. The location of your charge session (Select the chosen EV charging location from the drop-down menu)

  3. The amount of the transaction (You can get this information from your bank statement with our account listed as “GRIDSERVE UK OMM L”)

  4. The date of your charging session

A virtual account number or VAN is a uniquely generated set of numbers designed to represent and protect your debit/credit card number when using third-party payment apps such as Apple Pay and Google Pay.

If you used a smart device (mobile phone/smart watch/contactless ring) to pay for your charging session, you must provide the last 4 digits of the virtual account number on the device when using our receipt portal.

That’s because when a transaction occurs with a payment app on the GRIDSERVE Electric Highway, we only receive the virtual account number, not the linked debit/credit card.

  1. Open the Pay app (Google Pay/Samsung Pay or other)

  2. Select the card you used to pay with

  3. Scroll down and look for the 4 digits of the virtual account number

  1. Open the Wallet app and tap Apple Card

  2. Tap the card you used to charge and then tap the circle with 3 dots in the right-hand corner of the screen

  3. Look for the 4 digits of the virtual account number

Top tip: Sign up for automated receipts

You can now sign up for automated digital receipts, sent direct to your inbox every time you charge with a particular payment device.

Signing up is easy. Visit our receipt portal and log in to your most recent charging session. Once there, you’ll be able to sign up for all future charging sessions on that payment method to automatically be sent to you.

If you’re having trouble locating your digital receipt, please visit our receipt issues article here.


To learn more about pricing on the GRIDSERVE Electric Highway, visit our pricing page here.

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