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We hope that charging on the GRIDSERVE Electric Highway is as smooth and stress-free as possible. Our map shows live charger status so you know what to expect when you arrive.

However, we do understand that things go wrong. Here’s what to do if you experience a problem with any of our EV chargers:

If you are at a GRIDSERVE charger and are experiencing difficulties, call our 24/7 customer service helpline on 0333 1234 333 for real-time assistance.

If you didn’t call from the location and don’t wish to sign up to the support portal, please get in touch via the contact us form here or use live chat. We ask that you provide as many of the following details as possible so we can track your session:

  1. Date and time:

  2. Location:

  3. Charger number:

  4. Connector type:

  5. Error message on the screen:

We are always aiming to improve the real-time status of the GRIDSERVE Electric Highway but sometimes there can be issues with one of our EV chargers that is not reflected correctly on the map.

If you notice any inconsistencies with our map or any third-party apps or maps, please let us know via live chat or the contact us page here.

If you’re at one of our EV chargers, then please call our customer service hotline 0333 1234 333 so that we can get you and the charger back up and running as quickly as possible.

If you have noticed any damage to the charger during your visit, please contact our 24/7 customer service helpline on 0333 1234 333, drop us a line on live chat or complete the form here, providing the charger number, location and a photograph or brief description of the problem.

Automatic vend 

Automatic vend happens when the EV chargers are experiencing communication problems. While in this mode, we will offer EV charging free of charge until we can get everything back up and running again. It ensures that our customers can always rely on our network.

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Our 24/7 helpline:

Call us on 0333 1234 333 for real-time help at one of our charging locations.

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Real-time troubleshooting

Call our expert team for 24-hour support at a charging location across the GRIDSERVE Electric Highway.

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Do you still have questions?

Send a message to our customer support team and we’ll get back to you as soon as possible.

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