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When it comes to charging your electric vehicle on the GRIDSERVE Electric Highway, there are no time limits.

However, parking restrictions may apply to certain sites, including motorway services stations, airports or retail outlets, and these will be subject to that specific location’s service terms and conditions. This can also include overstay or parking fines.

Most motorway service stations have a maximum stay of two hours before fees are introduced. At some locations, you need to produce evidence of your charge to qualify for a reduced parking fee.

As these regulations are not levied by GRIDSERVE, we have no authority over how they are handled. Please contact the relevant third party and, if you aren’t sure of the site location (eg. Moto, Welcome Break, Roadchef, Extra, IKEA), use our map to find out more.

At Gatwick Electric Forecourt®, we offer a convenient one hour free parking, perfect for a quick charge and some last minute shopping. Just keep in mind to vacate within the hour to avoid additional fees.

Meanwhile, at our Braintree and Norwich Electric Forecourts® you can enjoy the ease of no time limits and more time for coffee and cakes.

There’s no time limits at our EV chargers but the individual landlord may impose parking restrictions. Contact the relevant third party to find out more.

Land’s End Visitor Centre uses an Automatic Number Plate Recognition (ANPR) system for vehicles coming in and out of the parking area.

For a hassle-free visit, we gently remind GRIDSERVE customers to register their vehicle at the Visitor Centre or Hotel Reception. Neglecting this step and using the charging bay could lead to fines.

Should you find yourself in such a situation, there is no need to worry. Simply reach out to Land’s End Customer Service to appeal the fine. Remember to keep a copy of your charging receipt handy, which is available for download here.

If you are looking to charge your electric vehicle at Holyhead Clock Tower, you can find the GRIDSERVE charger in the short stay car park.

For a quick battery top up, you can benefit from 20 minutes of complimentary parking. However, if you anticipate your charging session lasting longer, make sure that you validate your car’s registration using the QR code on the sign in the car park. This will mean that you can stay and charge for as long as you need for free.

We’d like to gently remind you that Horizon Parking oversee the parking regulations here, not GRIDSERVE. Consequently, if you do not record your registration number via the QR code, and receive a parking fine please get in touch with Horizon at Contact us – Horizon Parking. We appreciate your understanding.

Proof of your charging session can easily be downloaded from our receipt portal here or you can reach out to support@gridserve.com for any further supporting information.

Our chargers are conveniently located in Birmingham Airport’s Premium Set Down car park. After your charging session is complete, simply visit the Customer Service cabin within the car park to pay for parking. As a GRIDSERVE customer you’ll enjoy a reduced tariff of £2 for the first 90 minutes and just £5 per subsequent 15 minutes.

If you experience any parking concerns at Birmingham Airport, please remember the airport team oversees this area, not GRIDSERVE. We appreciate your understanding and encourage you to contact the airport team for any assistance at Electric Cars (custhelp.com).

If you’re at John Lennon Airport, you’ll find the GRIDSERVE charging point in the Long Stay Disabled Car Park, close to the terminal building. It’s open for airport passengers and everyone else who may need to top up their battery.

To enjoy free parking at this location, kindly use the intercom system at the barrier to inform the John Lennon Airport staff of your intention to use the chargers, as well as your arrival and departure. This ensures a smooth experience for everyone. We appreciate your cooperation.

The majority of our charging locations are open 24/7 but Dobbie’s Leicester is an exception and one to keep in mind.

There is no charge for parking, but you can only reach the chargers when the store is open. The opening times are:

Monday 9am – 6pm

Tuesday 9am – 6pm

Wednesday 9am – 6pm

Thursday 9am – 6pm

Friday 9am – 6pm

Saturday 9am – 6pm

Sunday 10.30am – 4.30pm

Top tips: Charging to 100% 

We ask that customers are considerate of other drivers waiting to charge their vehicle. This is especially important at busy EV charging locations where some drivers may seek to top up their batteries to 100%. Charging speeds reduce dramatically after 80% so you may find that it’s much quicker for you, and for others, to continue your journey and charge again when your battery is lower and can accept a faster charge.

Good to know: Getting ICE’d 

If you arrive at a location and find that the chargers are blocked by an Internal Combustion Engine (ICE) vehicle, or indeed any vehicle which is not charging, please approach the relevant parking authority.

Although GRIDSERVE can build awareness around the use of electric vehicles and the necessity of charging on the road, we have no authority to enforce penalties for blocking chargers at locations in the motorway service areas, or in car parks administered by other businesses.

Appeal a parking fine 

If you have been fined for parking during your time using a GRIDSERVE charger, the best way we can help you is to provide a receipt as proof of your visit. You can then follow up with the issuing authority to appeal.

Please follow the link to our receipt portal here.

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