• Please wait..

Need charging help?

Ask an agent

Need a receipt?

Visit our Receipt Portal

When it comes to charging your electric vehicle on the GRIDSERVE Electric Highway, there are no time limits.

However, parking restrictions may apply to certain sites, including motorway services stations, airports or retail outlets, and these will be subject to that specific location’s service terms and conditions. This can also include overstay or parking fines.

At both the Braintree Electric Forecourt® and Norwich Electric Forecourt® there are no time limits, so you’re free to stay as long as you need.

However, at London Gatwick Electric Forecourt® we have a one hour free parking restriction due to limited space on site. That’s a perfect amount of time for a quick charge, a coffee or some last minute shopping. Just keep in mind to leave within the hour to avoid unexpected charges.

For more detailed information visit our dedicated query here.

Most motorway service stations have a maximum stay of two hours before fees are introduced. At some locations, you need to produce evidence of your charge to qualify for a reduced parking fee.

As these regulations are not levied by GRIDSERVE, we have no authority over how they are handled. Please contact the relevant third party and, if you aren’t sure of the site location (eg. Moto, Welcome Break, Roadchef, Extra, IKEA), use our map to find out more.

Some sites not at motorway service stations have specific requirements:

Land’s End Visitor Centre

This site uses Automatic Number Plate Recognition (ANPR) to manage parking. GRIDSERVE customers should register their vehicle at the Visitor Centre or Hotel Reception to avoid parking fines.

To appeal any fines, contact Land’s End Customer Service here. To do so, you’ll need your charging receipt, which you can download here.

Holyhead Clock Tower

For a quick top up you can take advantage of free parking for 20 minutes. If you need to charge for longer, please register your car using the QR code in the car park for extended free parking.

Parking is managed by Horizon, so please visit here for any fine appeals. To do so, you’ll need your charging receipt, which you can download here.

Birmingham Airport

Our chargers are in the Premium Set Down car park. After your charging session is complete, visit the Customer Service cabin within the car park to pay for parking. As a GRIDSERVE customer you’ll enjoy a reduced tariff of £2 for the first 90 minutes, and £5 for every 15 minutes thereafter.

Please contact on-site airport staff with any parking concerns or visit customer support here.

John Lennon Airport 

The charging point is in the Long Stay Disabled Car Park close to the terminal building. To enjoy free parking, please use the intercom system at the barrier to inform staff you are charging your vehicle and again when you leave.

We have a growing number of charging locations at popular retail parks across the UK. Many of these will have parking restriction in place so make sure to check individual signage.

GRIDSERVE does not manage these regulations and so we have no authority over how they are handled. For any queries, please contact the relevant third party parking operator.

The majority of our charging locations are open 24/7 but some of our sites at Dobbies Garden Centres are only operational during retail open hours.

For individual site details, please visit our Dobbies Gardens Centres partner page here.


There’s no time limits at our EV chargers but the individual landlord may impose parking restrictions. Contact the relevant third party to find out more.

Top tip: Charging to 100% 

We ask that customers are considerate of other drivers waiting to charge their vehicle. This is especially important at busy EV charging locations where some drivers may seek to top up their batteries to 100%. Charging speeds reduce dramatically after 80% so you may find that it’s much quicker for you, and for others, to continue your journey and charge again when your battery is lower and can accept a faster charge.

Good to know: Getting ICE’d 

If you arrive at a location and find that the chargers are blocked by an Internal Combustion Engine (ICE) vehicle, or indeed any vehicle which is not charging, please approach the relevant parking authority.

Although GRIDSERVE can build awareness around the use of electric vehicles and the necessity of charging on the road, we have no authority to enforce penalties for blocking chargers at locations in the motorway service areas, or in car parks administered by other businesses.

Appeal a parking fine 

If you have been fined for parking during your time using a GRIDSERVE charger, the best way we can help you is to provide a receipt as proof of your visit. You can then follow up with the issuing authority to appeal.

Please follow the link to our receipt portal here.

Get in touch with GRIDSERVE

Visit our Content hub

Get the latest news on energy, charging and car leasing here.

Our 24/7 helpline:

Call us on 0333 1234 333 for real-time help at one of our charging locations.

Follow us on Twitter

Get the latest news and updates on the GRIDSERVE Electric Highway.

Real-time troubleshooting

Call our expert team for 24-hour support at a charging location across the GRIDSERVE Electric Highway.

Contact us

Do you still have questions?

Send a message to our customer support team and we’ll get back to you as soon as possible.

Contact us